Crafting Excellence in Every Experience
Kurt M Kontour: Innovating for a Better Tomorrow
Welcome to the professional portfolio of Kurt M Kontour, where innovation meets dedication to creating impactful experiences that enhance lives.
Join Kurt on His Mission to Elevate Human Experiences
Kurt M Kontour
Kurt M Kontour is a distinguished leader in customer experience, known for his strategic vision and commitment to excellence. With a background in team development and quality assurance, Kurt has consistently driven performance improvements and customer satisfaction. His career is marked by numerous accolades, including the MVP Award and the Customer Choice Review Award. Kurt’s dedication to creating experiences that better humanity is reflected in his innovative approaches and successful leadership roles.
Professional Journey
Dec 2014 – Oct 2023
Customer Care Manager / Development Liaison / QA Assurance Lead /Strategist
Angi/HomeAdvisor
Denver, CO
Led teams to enhance customer satisfaction and exceeded KPIs by 10-15%. Recognized for exceptional leadership and innovative coaching, earning multiple awards including MVP, Service Leader and Customer Choice Award.
Along with his excellent people and customer service skills, Kurt is recognized as being the best in his field to coach, train, and inspire. These skills fully compliment his technical skills in leadership roles and quality assurance strategy.
2007 - 2014
Journeyman Graphic Designer & Pre-Press Technician
Colorado Print & Digital, T&R Colorado, Magellan Media, BCT Colorado
Denver, CO
Sliced, cooked, and served digital graphics for pre-press print production and graphic design for a wide range of professional clients, utilizing Adobe Photoshop, Illustrator, InDesign, Acrobat, and Quark Express among other professional graphics related software.
2006 - 2007
ESL Teacher
CES Korean foreign language school
Namchung, Ulsan South Korea
Created a dynamic and nurturing environment for K – 8 Korean students, fostering their thriving in learning the English language. Delivered conversational skills to Korean youth, while gaining valuable insights into perspective taking and international relationships.
2001 - 2006
Hotel Customer Service
Embassy Suites, Courtyard by Marriot, Oxford Hotel,
Denver, CO
Dedicated to delivering outstanding customer service, I have had the privilege of providing exceptional care and attention to detail for a variety of high-end hotels. Going above and beyond to ensure each guest’s needs are met, I have consistently upheld the highest standards of hospitality, discretion, and professionalism.
Educational Background
Kurt M Kontour holds a Bachelor of Arts in Mass Communications, Digital Media, and a minor in Fine Art from the University of Denver, completed in 2001. This academic foundation has equipped him with a robust understanding of media dynamics and artistic principles, essential for his innovative approach to customer experience and service excellence.
Professional Development
In addition to his formal education, Kurt has continually pursued professional development opportunities. He recently earned a Certificate in UX/UI Design from the University of Denver in 2023, further enhancing his ability to create user-centric designs and improve digital interactions.
Lifelong Learning
Kurt’s commitment to lifelong learning is evident in his continuous efforts to stay updated with the latest industry trends and technologies. His educational journey reflects a dedication to personal growth and professional excellence, making him a valuable asset in any customer-centric role.
Awards and Recognitions
2023
Certificate in UX/UI Design
Completed a comprehensive UX/UI Design program at the University of Denver, enhancing his skills in user experience and interface design.
2016
Mayor of Passionate Service
Recognized by peers for exceptional leadership and dedication to customer service excellence.
2016
MVP Award
Honored as the MVP within the Customer Care Inbound Department for outstanding performance and peer leadership.
2016
Customer Choice Award
Kurt received the Customer Choice Review Award for maintaining excellent customer service scores, reflecting his ability to deliver outstanding service and customer satisfaction.
2016
Service Leader Award
Selected by his peers and leadership, Kurt earned the hearts and minds of his employees and lived exceptional leadership by putting his employees and the company first, allowing them to thrive under his supervision.