Discover the Journey of Kurt M Kontour
A Visionary in Customer Experience and Leadership
Explore the milestones and achievements of Kurt M Kontour, a leader dedicated to enhancing customer experiences and driving innovation.
Kurt M Kontour
Kurt M Kontour is a passionate leader with a mission to create exceptional customer experiences. With a career spanning over two decades, Kurt has consistently demonstrated his commitment to excellence in customer service, strategic leadership, and team development. His vision is to foster environments where innovation thrives, and his values are deeply rooted in integrity, empathy, and continuous improvement. Kurt’s journey is a testament to his dedication to bettering humanity through meaningful interactions and impactful leadership.
In His Own Words
Professional Experience
Dec 2014 – Oct 2023
Customer Care Manager / Development Liaison / Quality Assurance Lead/Strategist
Angi/HomeAdvisor
At Angi/HomeAdvisor, Kurt led customer service teams to new heights, increasing satisfaction scores by 10%. He developed innovative training programs, enhanced quality assurance processes, and played a pivotal role in strategic business partnerships. His leadership was recognized through multiple awards, including MVP and Customer Choice.
Jan 2010 – Nov 2014
Customer Service Director
XYZ Corporation
During his tenure at XYZ Corporation, Kurt spearheaded initiatives that improved customer service operations and team performance. He introduced new feedback systems that boosted overall efficiency and satisfaction, earning him accolades for his strategic vision and leadership.
Jun 2005 – Dec 2009
Quality Assurance Manager
ABC Enterprises
At ABC Enterprises, Kurt’s focus on quality assurance led to significant improvements in service delivery. He implemented robust QA initiatives that streamlined operations and enhanced customer satisfaction, establishing a culture of excellence within the organization.
Kurt M. Kontour
Customer Experience Leader
Email: kukontouri@gmail.com
Location: Denver, CO
About Me
With over a decade of experience in customer service excellence, I am passionate about developing teams and enhancing customer satisfaction. My journey has been driven by a commitment to innovation and leadership in customer experience.
Skills & Expertise
Customer Experience Management
Team Development
Quality Assurance
Strategic Leadership
Work Experience
Dec 2014 – Oct 2023
Customer Care Manager / Development Liaison / Quality Assurance Lead
Angi/HomeAdvisor, Denver, CO
Led customer service teams to improve satisfaction scores by 10%, developed training programs, and spearheaded QA initiatives to enhance performance.
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Awards & Recognition
2023
Elected Mayor of Passionate Service
Recognized by peers for exceptional encouragement and best practices in customer care excellence.
2022
MVP Award: Customer Care Inbound Department
Awarded for maintaining excellence in performance and peer leadership.
2021
Customer Choice Review Award
Honored for maintaining excellent customer service scores.
Connect with Kurt M. Kontour
Ready to take your customer experience to the next level? Contact me today to discuss how we can work together to create exceptional experiences that better humanity.