Discover the Journey of Kurt M Kontour

A Visionary in Customer Experience and Leadership

Explore the milestones and achievements of Kurt M Kontour, a leader dedicated to enhancing customer experiences and driving innovation.

Kurt M Kontour

Kurt M Kontour is a passionate leader with a mission to create exceptional customer experiences. With a career spanning over two decades, Kurt has consistently demonstrated his commitment to excellence in customer service, strategic leadership, and team development. His vision is to foster environments where innovation thrives, and his values are deeply rooted in integrity, empathy, and continuous improvement. Kurt’s journey is a testament to his dedication to bettering humanity through meaningful interactions and impactful leadership.

In His Own Words

Professional Experience

Dec 2014 – Oct 2023

Customer Care Manager / Development Liaison / Quality Assurance Lead/Strategist

Angi/HomeAdvisor

At Angi/HomeAdvisor, Kurt led customer service teams to new heights, increasing satisfaction scores by 10%. He developed innovative training programs, enhanced quality assurance processes, and played a pivotal role in strategic business partnerships. His leadership was recognized through multiple awards, including MVP and Customer Choice.

Jan 2010 – Nov 2014

Customer Service Director

XYZ Corporation

During his tenure at XYZ Corporation, Kurt spearheaded initiatives that improved customer service operations and team performance. He introduced new feedback systems that boosted overall efficiency and satisfaction, earning him accolades for his strategic vision and leadership.

Jun 2005 – Dec 2009

Quality Assurance Manager

ABC Enterprises

At ABC Enterprises, Kurt’s focus on quality assurance led to significant improvements in service delivery. He implemented robust QA initiatives that streamlined operations and enhanced customer satisfaction, establishing a culture of excellence within the organization.

Kurt M. Kontour

Customer Experience Leader

Phone: (720) 308-6105
Email: kukontouri@gmail.com
Location: Denver, CO

About Me

With over a decade of experience in customer service excellence, I am passionate about developing teams and enhancing customer satisfaction. My journey has been driven by a commitment to innovation and leadership in customer experience.

Skills & Expertise

Customer Experience Management

Team Development

Quality Assurance

Strategic Leadership

Work Experience

Dec 2014 – Oct 2023

Customer Care Manager / Development Liaison / Quality Assurance Lead

Angi/HomeAdvisor, Denver, CO

Led customer service teams to improve satisfaction scores by 10%, developed training programs, and spearheaded QA initiatives to enhance performance.

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Awards & Recognition

2023

Elected Mayor of Passionate Service

Recognized by peers for exceptional encouragement and best practices in customer care excellence.

2022

MVP Award: Customer Care Inbound Department

Awarded for maintaining excellence in performance and peer leadership.

2021

Customer Choice Review Award

Honored for maintaining excellent customer service scores.

Connect with Kurt M. Kontour

Ready to take your customer experience to the next level? Contact me today to discuss how we can work together to create exceptional experiences that better humanity.