Kurt M Kontour: Elevating Customer Experience
Discover the professional journey of Kurt M Kontour, a leader in customer service, team development, and quality assurance.
Customer Service Excellence
Team Development
Quality Assurance
UX/UI Design
About Kurt M Kontour
Trusted Customer Experience Lead
With a proven track record in customer service, team development, and quality assurance, Kurt M Kontour has consistently driven performance and satisfaction. His strategic leadership and innovative coaching techniques have empowered teams to exceed expectations and deliver exceptional user experiences.
Professional Experience
Dec 2014 – Oct 2023
Customer Care Manager / Development Liaison / Quality Assurance Lead/Strategist
Angi/HomeAdvisor
Led customer service teams to a 10% increase in satisfaction scores by enhancing QA and feedback systems. Boosted team performance by 10-20% and exceeded KPIs by 10-15% through innovative training and coaching. Recognized for exceptional leadership and awarded multiple honors for service excellence.
Kurt also received experience at this time with the birth of his daughters, Anaya and Nova.
2007 - 2014
Journeyman Graphic Designer & Pre-Press Technician
Colorado Print & Digital, T&R Colorado, Magellan Media, BCT Colorado
Denver, CO
Sliced, cooked, and served digital graphics for pre-press print production and graphic design for a wide range of professional clients, utilizing Adobe Photoshop, Illustrator, InDesign, Acrobat, and Quark Express among other professional graphics related software.
2006 - 2007
ESL Teacher
CES Korean foreign language school
Namchung, Ulsan South Korea
Created a dynamic and nurturing environment for K – 8 Korean students, fostering their thriving in learning the English language. Delivered conversational skills to Korean youth, while gaining valuable insights into perspective taking and international relationships.
2001 - 2006
Hotel Customer Service
Embassy Suites, Courtyard by Marriot, Oxford Hotel,
Denver, CO
Dedicated to delivering outstanding customer service, I have had the privilege of providing exceptional care and attention to detail for a variety of high-end hotels. Going above and beyond to ensure each guest’s needs are met, I have consistently upheld the highest standards of hospitality, discretion, and professionalism.
Educational Background
Kurt holds a Bachelor of Arts degree from the University of Denver, with a focus on Mass Communications and Digital Media, as well as a minor in Art. He also holds a Certification from the University of Denver for UX/UI Design. His academic journey has equipped him with a unique blend of creative and analytical skills, laying a strong foundation for his professional career in customer service, quality assurance, team development, and user experience.
Certifications and Awards
2023
Certificate in UX/UI Design
Completed a comprehensive UX/UI Design program at the University of Denver, enhancing his skills in user experience and interface design.
2016
Mayor of Passionate Service
Recognized by peers for exceptional leadership and dedication to customer service excellence.
2016
MVP Award
Honored as the MVP within the Customer Care Inbound Department for outstanding performance and peer leadership.
2016
Customer Choice Award
Kurt received the Customer Choice Review Award for maintaining excellent customer service scores, reflecting his ability to deliver outstanding service and customer satisfaction.
2016
Service Leader Award
Selected by his peers and leadership, Kurt earned the hearts and minds of his employees and lived exceptional leadership by putting his employees and the company first, allowing them to thrive under his supervision.